Operations guidance for service founders

Build the systems that let you scale without chaos. We write about the back office work that actually matters - CRM design, workflow automation, SOPs, and the operational decisions that separate growing businesses from stuck ones.

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Clear, actionable resources on back office systems, CRM design, workflow automation, and scaling operations for service businesses.

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Recent posts on operations

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Back office
8 min read

Building a CRM pipeline that actually works

Most service businesses treat their CRM like a filing cabinet. Here's how to design it for real pipeline visibility.
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Automation
6 min read

Where to start with workflow automation

Not every process needs automation. This is how to identify which ones will actually save you time and money.
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Operations
7 min read

Writing SOPs that your team will actually use

Documentation matters. But most SOPs sit unread. Here's what makes the difference between useful and useless.
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